Prontomatic chile
SELF-SERVICE LAUNDRY
Quick help-guide
Machines Instructions
Laundry Tips
ProntoWallet App
Safety and Cleanliness
Customer Service
Machines Instructions

Washers

Top Load Washing Machine (model MAT20PD)

  1. Open the lid and add liquid detergent to the bottom of the machine.
  2. Put the clothes in the washing machine, without exceeding the holes in the drum.
  3. Put fabric softener diluted with water into the dispenser on top of the washer’s agitator (optional).
  4. Close the lid.
  5. Open the ProntoWallet App, select the machine to use and press “GO”, wait for the washing machine to display “Card” and then display “PRESS START”.
  6. Select the washing program and the additional services you want.
  7. Press the START button on the machine.

Front Load Washer (Model MLE22PD, MLG22PD)

  1. Open the detergent drawer and add liquid detergent and fabric softener.
  2. Put the clothes in the washing machine, without exceeding the red line marked on the door and then close the door.
  3. Open the ProntoWallet App, select the machine to use and press “GO”, wait for the washing machine to display “Card” and then display “PRESS START”.
  4. Select the washing program and the additional services you want.
  5. Press the START button on the machine.

Dryers

  1. Remove the filter from the dryer and clean it WITHOUT GETTING IT WET.
  2. Don’t forget to put it back on as the machine could suck up your clothes.
  3. Put the clothes in the dryer and then close the door.
  4. You will get better drying results  if you DO NOT OVERLOAD the machine.
  5. Open the ProntoWallet App, select the machine to use, press “GO”. Wait for the dryer to display “card” on its panel and then display “select cycle”.
  6. Select the desired drying temperature and the machine will start.
Laundry Tips

Follow these recommendations to get the best Laundry results and good care of your clothes.

Washing
  • For best washing results, do not exceed the load limits of the machine (red line).
  • Wash your clothes in cold water and use liquid detergent.
  • Pour the detergent into the bottom of the drum, not on top of your clothes or in the fabric softener dispenser.
  • Do not wash shoes, backpacks, rugs, foot cleaners, duvets or any large volume garment.
  • Don’t wash your pet’s clothes.
  • Empty the pockets of your clothes before washing.
  • Keep the washer and fabric softener dispenser clean.
Drying
  • Do not exceed the load limits of the machine (red line), or your load won’t dry evenly.
  • Follow the drying temperature recommendations indicated on the labels of your clothes.
  • Remove your clothes as they dry.
  • Do not dry sneakers, backpacks, parkas or garments made of delicate fabrics.
  • Leave the dryer door open and clean the lint screen after use.
ProntoWallet App
How to pay your service using ProntoWallet APP
  1. Go to Google Play or App Store and download the ProntoWallet Colombia App.
  2. Create your username and password and enter the verification code sent to your email.
  3. Press “Add balance”, select an amount and press “Add balance” again, choose your payment provider and proceed with payment, the money will be reflected in your account.
  4. Read the instructions on the washer or dryer before doing your laundry.
  5. In the App, go to “Machines” section, select the machine you want to use, load your clothes following the instructions and then press “Go” in the app, the message “Machine started successfully” will appear on your screen and you will see the time remaining for the cycle to finish.
  6. In the “Status” section of your App you can see the progress of your cycle, in “Laundry View” you can see the available machines before going to your laundry.
  7. Remember: In the “History” section you can review your past payments and uses of the machines.
Safety and Cleanliness
  • The machines cannot be manipulated by children.
  • ProntoMatic will not be responsible for damage garments due to improper use of the equipment.
  • Follow the instructions indicated on each machine.
  • The cleanliness and order of this room is the responsibility of its users.
Customer Service
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+57 1 290 5612

Service hours: Monday to Sunday 8:30 to 17:50 hrs.

 

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Service hours: Monday to Sunday 8:30 to 20:00 hrs.

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